Effective Date: 18 October 2024
Welcome to our Privacy Policy!
Thank you for taking the time to review this document. This Privacy Policy governs the collection, use, and disclosure of personally identifiable information by CloudHew Solutions LLC, operating as vSignify (“vSignify,” “we,” “us,” or “our”). It applies to all interactions with you, your access to our website at www.vSignify.com or any other websites to which this Privacy Policy is linked (collectively referred to as the “Site”), as well as your use of any vSignify services, applications, platforms, and other products that display or link to this Privacy Policy (collectively referred to as “Services”).
This Privacy Policy details the types of information we collect, the purposes for which we use that information, how we protect it, and the choices available to you regarding your information. If you do not agree with any terms contained herein, we request that you cease use of our Services and the Site immediately.
Please note that this Privacy Policy does not apply to aggregated and anonymized personal information that is no longer capable of identifying a specific individual. Additionally, this Privacy Policy does not extend to our employees or job applicants; a separate Job Applicant Privacy Policy will be provided upon submission of an employment application.
Information We Collect
VSignify collects the following categories of personally identifiable information as described below:
- Information You Provide to Us
You may voluntarily provide us with personally identifiable information, including but not limited to:- Your name, email address, and any other information you submit while accessing the Site or Services, registering for use, or completing forms available through the Site or Services.
- Information provided when contacting us, including communications via our chatbot.
- Any other information you voluntarily submit while using the Site or Services, including documents and associated metadata.
- Information We Collect Automatically
We automatically gather information that may identify you through tracking technologies (see the section “Cookies, Other Storage and Web Beacons” for further details). The types of information collected automatically may include:- Your Internet Protocol (IP) address;
- The domain name of your Internet service provider;
- Your approximate geographic location;
- The website from which you originated, the pages you visit on the Site, the duration of your visit, and the page you access after leaving the Site;
- Device identifiers, advertising identifiers, or other unique identifiers;
- Information regarding your Internet connection, browser, and related data; and
- Aggregated information that does not specifically identify you, which may be combined with identifiable information.
- Information We Collect from Other Sources
We may obtain personally identifiable information from third-party sources, including but not limited to data providers, public databases, joint marketing partners, referral or reseller partners, affiliate marketing programs, and similar entities. This information may encompass mailing addresses, job titles, email addresses, phone numbers, intent data, user behavior data, IP addresses, social media profiles, URLs, and customer profiles for the purposes of targeted advertising.
We reserve the right to combine the information we collect from or about you with information obtained from external sources and utilize it as described in this Privacy Policy.
How We Use Your Information
vSignify utilizes the personally identifiable information we collect for the following purposes:
- Service Provision: To fulfill the purposes for which you provided the information, including but not limited to providing demonstrations, granting access to the Site or Services, registering you for events, or supplying you with requested content.
- Account Management: To administer your account and provide you with information regarding your account status, including updates to Site or Service terms and for billing and accounting purposes.
- Relationship Communication: To communicate information pertinent to your relationship with us, including service-related updates and notices.
- Event Hosting: To organize and facilitate events, webinars, sweepstakes, or other promotional activities.
- Event Notification: To inform you about forthcoming events, webinars, and new features, products, or services that may be of interest to you.
- Product Development: To engage in research and development efforts aimed at creating new products, features, and services.
- Inquiry Response: To process and address your inquiries, comments, and feedback effectively.
- User Experience Enhancement: To personalize and improve your experience while utilizing the Site and Services.
- Document Review: To conduct manual reviews of documents you provide to enhance the Services, which includes improving the quality and completeness of document metadata and training our AI models.
- Data Analysis: To generate and analyze reports and data regarding our user base and patterns of Service usage.
- Targeted Advertising: To deliver personalized advertisements tailored to your preferences and interests.
- Marketing Evaluation: To assess the effectiveness of our marketing and promotional campaigns.
- Data Compilation: To compile aggregated and fully anonymized data to improve and expand the Site or Services, which may include enhancing security measures and increasing the accuracy of machine learning classification models.
- Legal Compliance: To fulfill our legal obligations, enforce our rights, investigate misuse or misconduct, protect you and other third parties, monitor, detect, and prevent fraudulent or malicious activities, and address other privacy or security-related concerns.
- Consent-Based Usage: With your explicit consent, to accomplish the purposes for which you provided the information or in ways disclosed to you at the time of information provision.
- Internal Operations: To manage, operate, and improve the Site and Services for our internal business purposes.
How Your Information is Disclosed
Your personally identifiable information may be disclosed to third parties in accordance with this Privacy Policy and, where applicable, in accordance with the terms of any agreement you have with us as a vSignify customer. You retain the option to withhold certain information as outlined in the “Your Choices Regarding Your Information” section below.
- Third-Party Service Providers
We may engage third-party service providers and business partners to perform various functions related to the Site or Services. Examples of such functions include hosting our Services on cloud platforms, utilizing account management ticketing systems, and sending email and text notifications via messaging services. The categories of third parties with whom we may share your personally identifiable information include, but are not limited to:- Advertising Networks
- Cloud Computing Services
- Data Analytics Services
- Data Storage Service Providers
- Performance Monitoring Tools
- Retargeting Platforms
- Sales and Marketing Tools
- Testing Tools
- Website Hosting Service Providers
- Business Partners
We may share your information with third-party business partners, including but not limited to referral partners, resale partners, joint marketing partners, or similar types of collaborators. - Third-Party Advertising, Social Media, or Analytics Services
We may utilize cookies, pixels, or other tracking technologies provided by third-party advertising, social media, or analytics providers, including but not limited to Google, Facebook, or LinkedIn. These third parties may use the personally identifiable information obtained from automatic tracking technologies on our Site for their own purposes. For further details, please refer to the section titled “Cookies, Other Storage, and Web Beacons” below and our Cookie Policy. - Business Changes
In the event of a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or other significant transaction, or if the ownership of all or substantially all of our business undergoes a change, we may transfer your information to the relevant third party or parties as part of that transaction. - Legal Purposes
We reserve the right to investigate instances of fraud, abuse, illegal activities, violations of our policies or terms and conditions, or security incidents. We may disclose your information to third parties if we have a good faith belief that such disclosure is necessary to:- Address suspected illegal activities;
- Enforce or apply this Privacy Policy, our policies, or terms and conditions;
- Comply with applicable laws, regulations, or guidance and cooperate with government or law enforcement officials or private entities;
- Protect our rights, reputation, safety, and property, or those of our users or third parties;
- Respond to claims and legal proceedings (including subpoenas); and/or
- Safeguard against legal liability.
Cookies, Other Storage, and Web Beacons
We, along with our third-party service providers, advertising partners, social media platforms, analytics service providers, and business associates, utilize cookies, pixels, web beacons, and other tracking technologies on the Site and Services. These technologies facilitate the delivery of features and functionality of the Site and Services, including tracking, analytics, personalization, and optimization. Additionally, we employ these tracking technologies for marketing purposes. For specific details on how we utilize such technologies and your options for managing cookies, please refer to our Cookie Policy: https://www.vSignify.com/cookie-policy.
- Cookies
Cookies are small data files transferred to and stored on your computer’s browser. You may configure your browser settings to refuse cookies; however, if you choose not to accept cookies, you may experience limitations in your ability to use certain functionalities of the Site and Services.- Persistent Cookies: These cookies remain on your computer even after you close your browser.
- Session Cookies: These cookies are temporary and are deleted once you close your browser.
- Other Storage
Flash cookies, also known as locally stored objects, are data files created on your computer by the websites you visit, allowing these sites to store information for later retrieval. Flash cookies are stored in locations on your computer distinct from standard browser cookies. You have the option to disable the storage of flash cookies. - Web Beacons
Web beacons are small pieces of code embedded in web pages or email messages that facilitate the delivery of a graphic image for data transfer purposes. You can inhibit web beacons from capturing information by blocking cookies. - Pixel Tags
We utilize “pixel tags,” which are small graphic files that allow us and third parties to monitor Site usage and collect usage data. A pixel tag can gather information such as the IP address of the device that downloaded the page on which the tag is embedded, the URL of the page containing the pixel tag, the time and duration of the page view, the type of browser retrieving the pixel tag, and the identification number of any cookies previously placed by that server on your device. We use pixel tags, whether supplied by us or by third-party advertisers, social media platforms, affiliate partners, or ad networks, to gather information regarding your visit, including the pages you view, links you click, and other actions taken in connection with our Site. This information may be combined with data collected via cookies. Additionally, pixel tags enable social media providers and ad networks to deliver targeted advertisements to you when you visit our Site or other websites.
Security
While we have implemented appropriate security measures to protect the information we process, we cannot guarantee absolute security against loss, theft, or unauthorized use, disclosure, or modification of your information. Please be aware that no transmission over the Internet or through email is entirely secure or error-free. We advise exercising caution when submitting information online and being discerning regarding the information you provide to us.
Links to Other Sites
This Privacy Policy applies exclusively to the Site and Services. The Site may contain links to third-party websites that are not owned or operated by us. We do not endorse or review any linked third-party websites, and the policies and procedures outlined in this Privacy Policy do not extend to those sites. We cannot control and are not responsible for the privacy practices or content of these third-party websites. We recommend contacting these websites directly to inquire about their privacy policies and practices.
Your Choices Regarding Your Information
You have various choices regarding the use of your information on our Site and Services. If you are a resident of the European Economic Area, Switzerland, Canada, or certain U.S. states, you may have additional rights, as outlined below.
- Changing Your Information
You may log into the Service at any time to modify certain profile information you have previously provided. - Email Communications
To alter your preferences regarding email communications, you may unsubscribe using the link in the footer of any email we send or contact us at legal@vSignify.com. - Cookies, Other Storage, and Web Beacons
For information regarding cookies and other tracking technologies, please refer to the “Cookies, Other Storage, and Web Beacons” section above. - Closing Your Account
Subject to the terms of your agreement with us, you may close your vSignify account by contacting your account administrator or reaching out to us at support@vSignify.com. Please note that even if you request account closure, you may still have obligations under your subscription agreement with us. - Withdrawing Consent
If we have relied on your consent to process your personal information, you have the right to withdraw that consent at any time. You may withdraw your consent by contacting us at support@vSignify.com. - Opting Out of Marketing and Promotional Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting us at legal@vSignify.com. Upon doing so, you will be removed from our marketing lists. However, please be aware that we may still communicate with you for service-related matters essential for the administration and use of your account, to respond to support requests, or for other non-marketing purposes.
EU Data Subject Rights
If you are a resident of Switzerland, the United Kingdom, or any country within the European Economic Area (EEA), you may have rights under applicable European data protection laws concerning the processing of your personal information. Specifically, you have the right to access the personal information we process about you, and, under certain conditions, you may also have the right to request the correction, deletion, or transfer of your personal information (subject to applicable legal limitations). Additionally, you may have the right to object to or request the restriction of the processing of your personal information. If your personal information was submitted to us by a subscriber, and you wish to exercise any rights granted to you under applicable data protection laws, please contact the relevant subscriber directly.
Residents of the United Kingdom, the EEA, or Switzerland have the right to file a complaint with a data protection authority. However, you are required to first attempt to resolve any complaint with us. Any other disputes arising from or related to this Privacy Policy will be handled in accordance with the dispute resolution procedures specified in our terms of service or website terms, as applicable.
- Lawful Basis for Processing
If you reside in the EEA or Switzerland (collectively referred to as the “EU”), and where we act as the data controller, we rely on the following lawful grounds under the General Data Protection Regulation (GDPR) to process (collect, store, and use) your personal information:- (a) Necessity for the performance of a contract with you;
- (b) Legitimate business interests pursued by us or a third party;
- (c) Your consent; or
- (d) Protection of vital interests.
Our subscribers determine the lawful grounds for processing personal information submitted through their use of our Services, and we limit such processing to their instructions.
- Data Transfer Notice
We are located in the United States and may transfer your personal information to the U.S. for processing. Such transfers are conducted in the absence of an adequacy decision when necessary for the performance of a contract with you, or with your explicit consent. We also utilize standard contractual clauses (or other lawful data transfer mechanisms recognized under the GDPR or applicable law) with our subscribers to ensure adequate protection for the transfer and processing of your personal information in the United States. Furthermore, we employ standard contractual clauses with our subprocessors to safeguard your personal information. - Individual Rights and Data Requests
Depending on your location, jurisdiction, and applicable law, you may have the following rights concerning the personal information we control about you. We will respond to your requests within the timeframe mandated by applicable law:- The right of access entitles you to request disclosure of the personal information we have collected, used, and disclosed about you;
- The right of deletion allows you to request the deletion of personal information we maintain about you, subject to certain exceptions;
- The right to non-discrimination guarantees that you will not receive any discriminatory treatment when you exercise your privacy rights;
- You may also request that we correct or update your personal information, object to the processing of your personal information, restrict the processing of your personal information, or request the portability of your personal information;
- While you cannot opt-out of service-related emails if you are an account holder, as they are essential to the Services, you retain the right to opt-out of marketing communications at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in our marketing emails or by contacting us using the information below;
- If our processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect any processing based on lawful grounds other than consent;
- You have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal information.
- Exercising Your Rights
We provide features within our Services to enable our subscribers to respond directly to data subject requests for access, transfer, rectification, or erasure of their personal information, as well as requests to restrict or object to the processing of such personal information. You may also contact us at support@vSignify.com to request access to, transfer of, rectification, or erasure of your personal information, or to restrict processing, or object to the processing of your personal information, to the extent that we process such information on our own behalf. Please specify the nature of your request and the information concerned. We may require additional information to verify your identity and confirm your status as an EU data subject. If we process your personal information on behalf of a subscriber, we will forward your request to that subscriber and assist them in responding within 30 days. If you are a visitor to our Site, we will respond to your request directly within the same timeframe. If our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. To withdraw consent, please email us at suppor@vSignify.com. - Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including, but not limited to, delivering a Service, performing our obligations under a contract, fulfilling our legitimate interests, or complying with your consent, to the extent permitted by applicable law.
US State Privacy Law Rights
California Resident Privacy Rights
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. Please note that the rights described in this section do not apply to information exempted under the CCPA, including aggregated data, nor to individuals who are not California residents.
To the extent permitted under the CCPA and subject to applicable exceptions, California residents have the right to request information concerning our collection, use, and disclosure of their personal information. Specifically, California residents have the following rights:
- Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, including:
- The categories of personal information collected.
- The sources from which the personal information was collected.
- The categories of third parties with whom we share personal information.
- The business or commercial purpose for collecting or selling personal information.
Categories of Personal Information Collected:
-
- A. Identifiers: Contact details such as name, postal address, telephone number, email address, and unique personal identifiers. Collected: YES
- B. Personal Information: Information such as name, contact information, education, employment history, and financial information. Collected: YES
- C. Protected Classification Characteristics: Gender, date of birth, race, and disability status. Collected: YES
- D. Commercial Information: Transaction details, purchase history, and payment information. Collected: YES
- E. Biometric Information: Fingerprints and voiceprints. Collected: NO
- F. Internet or Network Activity: Browsing history and interactions with our websites and applications. Collected: YES
- G. Geolocation Data: Device location information (not precise geolocation). Collected: YES
- H. Audio, Visual, and Similar Information: Images, audio, and video recordings related to our business activities. Collected: NO
- I. Professional or Employment-Related Information: Business contact details and employment-related information. Collected: YES
- J. Education Information: Student records and directory information. Collected: NO
- K. Inferences Drawn: Inferences created from collected personal information to summarize preferences and characteristics. Collected: YES
- L. Sensitive Personal Information: Social Security number, financial account information, health data, and information about race, religion, or sexual orientation. Collected: NO
- Right to Request a Copy: You have the right to request a copy of the personal information we have collected about you during the past 12 months.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-contextual behavioral advertising, where applicable.
- Right to Request Deletion: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
- Right to Correct: You have the right to correct inaccurate personal information we maintain about you.
- Right to Limit Disclosure: You have the right to limit the disclosure of your sensitive personal information, if applicable.
- Right to Information on Automated Decision-Making: You have the right to request information about and opt out of automated decision-making, where applicable.
- Right to Non-Discrimination: You have the right to exercise the above rights free from discrimination or retaliation, as prohibited by the CCPA.
California privacy laws define a “sale” as disclosing or making personal information available to a third party in exchange for monetary or other valuable consideration. “Sharing” refers to disclosing personal information to a third party for purposes of cross-contextual behavioral advertising. We do not sell personal information to third parties for monetary compensation. However, we may “sell” or “share” the following categories of personal information with third-party advertising networks, analytics providers, and social networks:
- Category A: Identifiers
- Category B: Personal Information as Defined in the California Customer Records Law
- Category D: Commercial Information
- Category F: Internet or Other Network Activity Information
- Category K: Inferences Drawn from Other Personal Information
We do not sell or share sensitive personal information or any personal information about individuals we know to be under 16 years old. California residents may opt-out of sales and sharing through the cookie banner on our Site.
Disclosure of Personal Information
We have disclosed the following categories of personal information to third parties for business or commercial purposes in the preceding twelve (12) months:
- Category A: Identifiers
- Category B: Personal Information as Defined in the California Customer Records Law
- Category C: Protected Classification Characteristics
- Category D: Commercial Information
- Category F: Internet or Other Network Activity Information
- Category I: Professional or Employment-Related Information
- Category K: Inferences Drawn from Other Personal Information
For more information, please see the section “How Your Information is Disclosed” above.
Financial Incentives
Financial incentives are programs or offerings provided to consumers as compensation for the disclosure, deletion, or sale of their personal information. We do not offer financial incentives for the disclosure, deletion, or sale of your personal information.
Exercising Your US Privacy Rights
California residents may exercise their rights under the CCPA by contacting us via phone or email as indicated in the “Contact Us” section below. Only you or your designated agent may exercise these rights. You may submit a request to know twice within a 12-month period.
To ensure we can reasonably verify your identity, your request must provide sufficient information, which may include:
- Verifying your account information if you have an account with us, or
- Providing two reliable forms of identification. If your request involves sensitive information, we may require three forms of identification and a signed declaration.
We will only use the personal information provided in your request to verify your identity or authority to make the request. If we cannot verify your identity or authority, we will not fulfill your request.
You may submit a request through a designated agent. You must instruct the agent to state they are acting on your behalf and provide the necessary documentation to verify your identity in our records.
Children’s Privacy
vSignify does not knowingly collect, store, or process personal information from any individual under the age of 16. If you are under the age of 16, please do not submit any personal information through our Site. If you believe that we may have inadvertently collected personal information from a child under 16, please contact us immediately at legal@vSignify.com. Upon such notification, we will take reasonable steps to delete the information from our records, as required by applicable law.
Data Retention
The duration for which we retain your personal information depends on the nature of the data collected and the specific purposes for which it is processed. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, as well as any contractual obligations we have with you, unless a longer retention period is required or permitted by applicable law. Factors influencing retention periods may include:
- Compliance with legal obligations
- The necessity of retaining data for business operations
- The existence of ongoing customer relationships
Subscriber Rights
If you have acquired a subscription to a Service governed by a separate agreement with vSignify, the terms and conditions of that agreement shall prevail in the event of any conflict with this Privacy Policy. In such cases, the provisions of that separate agreement will supersede the relevant sections of this Privacy Policy to the extent of any inconsistency.
Changes to the Privacy Policy
vSignify reserves the right to amend or update this Privacy Policy at any time, in order to reflect changes to our practices, operations, or applicable laws and regulations. Any modifications will be effective immediately upon posting the revised policy on our Site. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Site and Services following the posting of changes constitutes your acceptance of the revised Privacy Policy.
How to Contact Us
For inquiries regarding this Privacy Policy, or to submit requests pertaining to your personal information, please contact us at:
Email: legal@vSignify.com
Mailing Address:
CloudHew Solutions LLC (d/b/a vSignify)
131 Continental Drive, Suite 301
Newark, DE 19713
Attention: Legal Department
Please include sufficient detail in your communication to enable us to address your inquiry effectively.
